Frequently Asked Questions
Everything you need to know about your Waimea Online experience.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific product dimensions.
Do you ship internationally?
Yes, Waimea Online ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and local customs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.